Customer Service Manager
Lomax Recruitment Group is hiring an experienced Customer Service Manager for our industry leading client. You will provide outstanding customer service and care and promote this throughout the company.
As the Customer Service Manager, you will lead by example and manage a small, customer-focused team keeping customer care at the core in everything you and your department do. Your overall goal is to keep the department running efficiently, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities for the Customer Service Manager
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Collaborate with key departments across Sales, Operations and IT
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget.
Requirements for the Customer Service Manager
Proven working experience as a Customer Service Manager, or Customer Team Lead
Experience in providing unrivalled customer service support
Excellent knowledge of management methods and techniques
Experience hiring team members
Working knowledge of customer service software, databases and tools
Awareness of industry’s latest technology trends and applications
Ability to think strategically and to lead
Strong client-facing and communication skills
Advanced troubleshooting and multi-tasking skills
Customer service orientation
BS degree in Business Administration or related field.
Salary and Benefits
£30,000 - £35,000 + bonus + benefits
Location
Milton Keynes.
Lomax Recruitment Group is a Milton Keynes Recruitment Agency proving recruitment services throughout the UK, Europe and worldwide.